Terms and Conditions

The English version of these Terms and Conditions is a translation of the original German version. In the event of discrepancies, ambiguities or translation errors, the German version shall prevail, unless mandatory consumer protection law provides otherwise.

These Terms and Conditions apply to purchases made through www.kitpacks.com. For questions, please contact us at support@kitpacks.com.

1. Provider and scope

The online shop at www.kitpacks.com is operated by:

Football Shirts Retail GmbH
Konsul-Smidt-Str. 8D
28217 Bremen
Germany
Email: support@kitpacks.com

In these Terms and Conditions, Football Shirts Retail GmbH is referred to as “kitpacks”, “we”, “us” or “our”.

These Terms and Conditions apply to all contracts concluded through our online shop between kitpacks and customers. Our products are primarily offered to consumers within the meaning of Section 13 of the German Civil Code (BGB).

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

2. Products and Mystery PACK concept

kitpacks offers football shirt mystery products under different product categories, including MATCH PACKS, PRO PACKS and ELITE PACKS. The specific contents and characteristics of each PACK are described on the applicable product page.

The defining feature of a Mystery PACK is that the exact club, national team, design, season, colour, manufacturer or player associated with the shirt is not disclosed before the PACK is opened. The customer purchases the product category and the characteristics expressly stated on the product page, but not a specific football shirt unless a specific option is expressly offered and selected.

Images of previous pulls, possible products, clubs, players, brands or shirts are examples only. Unless expressly guaranteed on the product page, they do not establish an entitlement to receive a particular shirt, club, player, brand, season or market value.

All football shirts included in our PACKS are officially licensed products. Product-specific conditions, such as whether a shirt is new, pre-owned, signed, match-issued or match-worn, are stated on the relevant product page.

Where a selected PACK allows customers to exclude certain clubs or teams, only exclusions that are entered correctly and accepted during the ordering process will form part of the contract. We cannot take into account preferences or exclusions that are not offered as selectable options or that are communicated only after the order has been placed.

3. Conclusion of the contract

The presentation of products in our online shop does not constitute a legally binding offer. It is a non-binding invitation to place an order.

By clicking the final order button, the customer submits a binding offer to purchase the products contained in the shopping cart. Before submitting the order, the customer can review and correct the entered information using the functions provided during checkout.

After the order has been submitted, the customer receives an automated order confirmation. Unless expressly stated otherwise, this confirmation documents receipt of the order but does not necessarily constitute acceptance.

The contract is concluded when we expressly accept the order by email, dispatch the goods or successfully complete the payment process in circumstances where the selected payment method results in immediate acceptance.

We are entitled to reject an order for legitimate reasons, including unavailability, an obvious pricing or product-description error, suspected fraud, misuse of promotional offers or the customer's failure to meet applicable order requirements.

4. Prices and additional charges

The prices shown in the online shop include applicable value added tax where required by law.

Any applicable delivery charges are displayed separately during checkout before the customer submits the binding order.

For deliveries outside the European Union or to other territories with separate import rules, customs duties, import taxes, handling charges or other governmental fees may apply. Unless expressly stated otherwise during checkout, such charges are not included in the product price and may be payable by the recipient.

5. Payment

The payment methods currently available are displayed during checkout. There is no entitlement to use a particular payment method.

Depending on the selected payment method, payment services may be provided by third-party payment providers. Their additional contractual terms and privacy information may apply.

The purchase price becomes due in accordance with the conditions of the selected payment method. We may limit or refuse individual payment methods where this is objectively justified, for example for fraud prevention, credit risk or technical reasons.

6. Delivery

Delivery is made to the address provided by the customer during checkout. The customer is responsible for ensuring that the delivery address and contact information are complete and correct.

Estimated delivery times are stated on the product page, during checkout or in our Shipping Policy. Unless expressly agreed as binding, delivery estimates are approximate.

We are entitled to make partial deliveries where this is reasonable for the customer. The customer will not incur additional delivery charges solely as a result of a partial delivery initiated by us.

If delivery fails because the customer provided an incorrect or incomplete address, refused the shipment without justification, failed to collect it or otherwise caused the shipment to be returned, we may charge the customer the reasonable additional costs caused by the failed delivery, unless the customer is not responsible for the circumstances.

For deliveries to Switzerland and Liechtenstein processed through MeinEinkauf, the purchase agreement may be concluded with MeinEinkauf AG, St. Gallen, Switzerland, where this is expressly stated during checkout. In that case, the applicable information displayed during the ordering process forms part of the contract.

7. Retention of title

The goods remain our property until the purchase price has been paid in full.

8. Statutory right of withdrawal

Withdrawal instructions

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you, or a third party indicated by you other than the carrier, acquires physical possession of the goods. If multiple goods ordered in one order are delivered separately, the period begins when you or a third party indicated by you, other than the carrier, acquires physical possession of the last item.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement, for example by email or letter:

Football Shirts Retail GmbH
Konsul-Smidt-Str. 8D
28217 Bremen
Germany
Email: support@kitpacks.com

You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery, except for supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us.

We will make the reimbursement without undue delay and no later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever occurs first.

You must send back or hand over the goods without undue delay and no later than 14 days after the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired.

You bear the direct cost of returning the goods unless we have expressly agreed to bear those costs.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

End of withdrawal instructions

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To:
Football Shirts Retail GmbH
Konsul-Smidt-Str. 8D
28217 Bremen
Germany
Email: support@kitpacks.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Order number:
• Product:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s), only if submitted on paper:
• Date:

9. Exceptions to the right of withdrawal

The statutory right of withdrawal does not apply, in particular, to contracts for the supply of goods that are made to the consumer's specifications or are clearly personalised.

This may include football shirts individually personalised at the customer's request with a name, number, patch, print or other customisation, provided the statutory requirements for exclusion of the right of withdrawal are met.

Opening a Mystery PACK does not by itself automatically exclude the statutory right of withdrawal. However, the customer may be liable for a loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Additional practical information concerning returns is available in our Refund Policy. Mandatory statutory consumer rights remain unaffected.

10. Subscriptions

Where a product is offered as a subscription, the customer receives the selected PACK at the recurring interval displayed on the product page and during checkout. Unless a different interval is expressly selected, the standard subscription interval may be every 28 days.

By placing a subscription order, the customer authorises us and the applicable payment provider to charge the recurring subscription price and any separately disclosed applicable charges using the payment method stored for the subscription.

The subscription continues until cancelled. It renews automatically for the next delivery interval unless it is cancelled before the next renewal is processed.

Customers may manage, pause or cancel their subscription through the customer account or another cancellation method made available on the website. Statutory cancellation rights and the legally required online cancellation process remain unaffected.

A cancellation applies to future renewals. It does not automatically cancel an order that has already been renewed, paid, processed or dispatched. Statutory rights, including the right of withdrawal where applicable, remain unaffected.

If a subscription is paused, no new recurring order will be created during the pause. The subscription resumes in accordance with the date selected or displayed in the customer account.

Where a loyalty benefit is linked to a continuous subscription, such as receiving a complimentary PACK after a specified number of paid subscription PACKS, the applicable conditions will be displayed with the offer. Pausing the subscription does not reset the qualifying count unless expressly stated. Cancelling the subscription resets the qualifying count, unless mandatory law or the specific promotional terms provide otherwise.

We may adjust subscription prices for future renewal periods where objectively justified, for example due to material increases in procurement, production, fulfilment, tax or operating costs. Customers will be informed in advance. Where required by law, the change will only take effect with the customer's consent. The customer may cancel the subscription before the changed price becomes effective.

We may discontinue or materially change a subscription product for future renewal periods. Existing paid orders remain unaffected. Where continuation is not possible, the subscription may be terminated and any payment collected for an undelivered renewal will be refunded.

11. Product availability and substitutions

All orders are subject to availability. If a selected product or size is unavailable after the order has been placed, we will inform the customer without undue delay.

We will not replace an ordered PACK category or selected size with a materially different product without the customer's consent. If fulfilment is not possible, we may cancel the affected order and reimburse the corresponding payment.

The changing composition of the shirt pool is inherent to the Mystery PACK concept and does not constitute a product substitution, provided the delivered item meets the agreed characteristics of the ordered PACK.

12. Duplicate protection and customer preferences

Where duplicate protection is advertised for a product, we will take reasonable steps to prevent the customer from receiving the same football shirt more than once.

Duplicate protection requires orders to be placed using the same customer account or the same email address and for the relevant previous orders to be identifiable in our system. Duplicate protection may not function where customers use different accounts, email addresses, names or ordering channels.

“Duplicate” generally means the same club or national team shirt in the same principal design and season. Different home, away, third, goalkeeper, special-edition, season or manufacturer versions are not necessarily treated as the same shirt unless expressly stated otherwise.

Team exclusions and other preferences apply only where they are offered as part of the selected product and correctly submitted before the order is completed. Preferences not expressly guaranteed do not form part of the agreed product characteristics.

13. Warranty and defective goods

The statutory warranty rights apply.

A product is not defective merely because the customer does not personally like the randomly selected club, design, colour, season or manufacturer, provided the product meets the agreed characteristics of the selected PACK.

If an item is defective, damaged, incorrectly sized compared with the ordered size or otherwise does not conform to the contract, the customer should contact us at support@kitpacks.com and provide the order number and suitable photos.

Customers are requested to report obvious transport damage promptly. Failure to do so does not affect their statutory warranty rights.

Any commercial guarantee exists only where it is expressly stated. Statutory warranty rights remain unaffected by any additional guarantee.

14. Refunds

Refunds are generally issued to the original payment method unless another method is expressly agreed or the original payment method is technically unavailable.

Processing times after a refund has been initiated may depend on the relevant bank or payment provider.

Promotional credits, gift-card balances and kitpacks Credit are generally restored to the corresponding balance where the original order was paid using that balance, unless the applicable promotional terms provide otherwise.

15. Gift cards

kitpacks gift cards are digital vouchers that can be used for eligible purchases through our online shop.

The available gift-card values are shown on the applicable product page. After purchase, the gift-card code is sent electronically to the email address provided during the ordering process.

Gift cards can be redeemed during checkout. If the order value exceeds the available gift-card balance, the remaining amount must be paid using another available payment method. If the order value is lower, the remaining balance remains available for later eligible purchases.

Gift cards cannot be exchanged for cash, transferred into a bank account or used to purchase another gift card, unless mandatory law provides otherwise.

Gift cards are valid for the statutory limitation period, generally until the end of the third calendar year following the year in which the gift card was purchased, unless a longer validity period is stated.

The statutory 14-day right of withdrawal applies to the purchase of a gift card where the legal requirements are met. If the gift card has already been redeemed in whole or in part, the consequences of withdrawal will be determined in accordance with applicable law.

The customer is responsible for keeping the gift-card code secure. We are not responsible for unauthorised use where the code was disclosed or made accessible by the customer, unless we are responsible for the unauthorised use.

16. kitpacks Credit

kitpacks Credit is promotional shop credit issued by us, for example through the kitpacks Creator Program, customer service gestures, loyalty benefits or other promotions.

Unless expressly stated otherwise, kitpacks Credit:

• can only be used for eligible purchases at kitpacks.com;
• cannot be redeemed or exchanged for cash;
• cannot be transferred to another person or customer account;
• cannot be used to purchase gift cards;
• is valid for 12 months from the date of issue; and
• may be subject to additional terms disclosed when the credit is issued.

kitpacks Credit is not a bank deposit, electronic money or payment account. Mandatory statutory rights remain unaffected.

17. kitpacks Creator Program

kitpacks may offer customers the opportunity to participate voluntarily in the kitpacks Creator Program by creating, publishing and submitting original content relating to an eligible kitpacks order.

Participation is subject to the Creator Program conditions published on the applicable program page and in the submission form at the time of submission. These conditions may include requirements relating to the eligible platforms, publication period, tagging, content format, order information, account visibility, submission deadline, view thresholds and minimum content standards.

Unless expressly stated otherwise, each eligible PACK may participate in the Creator Program only once. Multiple videos featuring the same PACK do not qualify for multiple rewards.

A single video may feature multiple eligible PACKS. Each PACK may qualify for an individual reward, provided that:

• each PACK is clearly shown during the unboxing;
• a valid order number or other requested proof of purchase is submitted for each PACK;
• each PACK has not previously participated in the Creator Program; and
• no more than five eligible PACKS are submitted in connection with one video.

The submitted content must be original, created or lawfully controlled by the participant and must not infringe any copyright, trademark, personality, privacy or other third-party rights.

The participant must ensure that any person clearly identifiable in the submitted content has agreed to the publication and permitted use of the content. Where a minor is clearly identifiable, the participant must have the necessary permission from the minor's parent or legal guardian.

Every submission is reviewed manually. A reward is granted only after the submission has been approved and the applicable program requirements have been verified. Participation alone does not create an automatic entitlement to a reward.

The submitted video and the participant's relevant social media profile must remain publicly accessible for at least 30 days from the date of publication. kitpacks is not responsible for being unable to verify a submission due to private account settings, deletion of the video, platform restrictions or other circumstances outside kitpacks' control.

Unless the applicable Creator Program page expressly states otherwise, view-based rewards are determined according to the highest verified reward tier reached by the submitted video within 30 days of its original publication date.

A participant may resubmit the same video during this 30-day period if the video reaches a higher reward tier. Any additional reward will be limited to the difference between the reward already issued and the newly verified reward. Reward tiers are not added together.

Where a video includes multiple eligible PACKS, the applicable reward percentage is calculated separately for each qualifying PACK based on the verified performance of that video.

Unless expressly stated otherwise, the maximum reward for each eligible PACK is 100% of the qualifying PACK price in kitpacks Credit.

The qualifying PACK price is the amount actually paid for the eligible PACK after discounts. Delivery costs, taxes, customs charges, personalisation, additional services, gift-card amounts and amounts paid using existing kitpacks Credit are excluded unless expressly stated otherwise.

Creator Program rewards are issued as kitpacks Credit and are not cash refunds, cash payments or reductions of the original purchase price unless kitpacks expressly confirms otherwise.

kitpacks may reject or revoke a submission or reward where:

• the submission does not meet the applicable Creator Program requirements;
• the content is misleading, unlawful, offensive or harmful to third parties;
• the participant does not own or control the necessary rights;
• the submitted order or PACK is not eligible;
• the same PACK has already been used for another Creator Program reward;
• the content or social media profile cannot be verified;
• there are reasonable indications of purchased, manipulated, fraudulent or artificially generated reach or engagement, including bots, automated views, engagement manipulation or coordinated artificial interaction; or
• the participant otherwise attempts to misuse or circumvent the program rules.

kitpacks may permanently exclude participants who repeatedly breach these conditions or attempt to manipulate the Creator Program.

By submitting content to the Creator Program, the participant grants kitpacks a non-exclusive, worldwide and royalty-free licence to use the submitted content for kitpacks marketing, advertising and communication purposes.

This licence includes the right to reproduce, publish, display, distribute, crop, resize, shorten, edit, format, translate, add subtitles, add graphic elements, combine the content with other materials and adapt it for different media formats.

Permitted uses include publication on kitpacks websites, landing pages, product pages, social media channels, organic posts, paid advertisements, email marketing, newsletters and other digital or printed promotional materials.

kitpacks may display the participant's public social media username, profile name or content attribution together with the submitted content where appropriate.

The participant remains the owner of the submitted content. The licence is non-exclusive and does not prevent the participant from continuing to use, publish or license the content independently.

The participant may withdraw the content-use permission for future uses at any time by sending an informal email to support@kitpacks.com. The request must contain sufficient information to identify the participant and the relevant content.

After receiving a withdrawal request, kitpacks will cease new uses of the content and remove it from marketing channels controlled by kitpacks within a reasonable period where technically and operationally possible.

Withdrawal does not affect the lawfulness of uses made before the withdrawal and does not require kitpacks to recall or destroy materials that have already been printed, distributed, published, delivered, reposted by third parties or incorporated into completed advertising materials or campaigns.

A later withdrawal of the content-use permission does not affect a Creator Program reward that has already been finally approved or issued.

kitpacks may modify the Creator Program, its reward thresholds, participation requirements, supported platforms or reward values for future submissions. kitpacks may also pause or terminate the Creator Program at any time.

Changes do not affect rewards that have already been finally approved. The conditions published on the Creator Program page at the time of the relevant submission apply to that submission unless mandatory law requires otherwise.

18. Promotions and discount codes

Discount codes and promotional offers are subject to the conditions stated with the relevant promotion.

Unless expressly stated otherwise, discount codes:

• cannot be exchanged for cash;
• cannot be applied retrospectively;
• cannot be combined with other promotions;
• may be limited to particular products, customers, countries or periods; and
• may be used only once per customer or household.

We may cancel or refuse a promotional benefit where there is misuse, circumvention of participation limits, fraudulent behaviour or an obvious technical or pricing error.

19. Liability

We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, under the German Product Liability Act and where we have expressly assumed a guarantee.

In cases of slight negligence, we are liable only for breaches of essential contractual obligations whose fulfilment is necessary for the proper performance of the contract and on whose fulfilment the customer may regularly rely. In such cases, liability is limited to the foreseeable damage typical for the contract.

The above limitations also apply in favour of our legal representatives, employees and agents.

Mandatory statutory liability remains unaffected.

20. Intellectual property

Content made available through our website, including texts, designs, graphics, photographs, videos, logos and brand elements, may be protected by intellectual property rights.

Such content may not be copied, reproduced, distributed, commercially used or otherwise exploited without the consent of the relevant rights holder, except where permitted by law.

Club names, competition names, player names, manufacturers' marks and other third-party trademarks remain the property of their respective owners. Their use serves to identify officially licensed products and does not imply any partnership unless expressly stated.

21. Alternative dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

22. Governing law and mandatory consumer protection

The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

If the customer is a consumer who has their habitual residence in another country, this choice of law does not deprive the customer of the protection afforded by mandatory provisions of the law of that country that cannot be derogated from by agreement.

23. Contract language and contract text

The available contract languages are the languages offered during the ordering process.

The customer receives the order information and these Terms and Conditions on a durable medium, usually by email. Customers should retain the order confirmation and the applicable contractual documents for their records.

24. Severability

If an individual provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions remains unaffected. The applicable statutory provision shall take the place of the invalid provision.

Last updated: August 2026