Contact information
Contact Information
If you have any questions about your order, a return, a subscription or our products, you can contact us using the details below.
Company
Football Shirts Retail GmbH
Konsul-Smidt-Str. 8D
28217 Bremen
Germany
Customer Support
E-mail: support@kitpacks.com
Telephone: +49 174 1547962
For return requests, subscription management and order-related requests, please use your kitpacks customer account where available:
Please include your order number and the e-mail address used for the order when contacting us.
Business Information
Managing Director: Sirin Tuschen
Registered with: Amtsgericht Bremen
Commercial Register Number: HRB 42157 HB
VAT Identification Number: DE459075200
Website
Response Times
We usually respond to customer enquiries within 2 business days. During periods of high demand, response times may be longer.
Returns
Do not send returns without first submitting a return request through your customer account and reviewing the applicable return instructions.
Return address:
Football Shirts Retail GmbH
kitpacks Returns
Konsul-Smidt-Str. 8D
28217 Bremen
Germany
Returns from outside the European Union must follow the international customs and return instructions provided by kitpacks.