Where is my PACK?
Every kitpacks order ships fully tracked. Your tracking number reaches you by email as soon as your PACK leaves our warehouse, and you can look it up here at any time.
LOOKUP
Track your parcel
Pick your carrier, enter the tracking number from your shipping email and we will take you straight to the carrier's own tracking page.
Please enter your tracking number.
Standard parcels within Germany and the EU.
Express and most orders outside the EU.
UPS parcels, domestic and international.
Use this for the second tracking number you receive after your parcel reaches our export partner in Konstanz.
Two ways to find it
Check your shipping email
The moment your PACK ships we send a shipping confirmation with the tracking number and a direct link. It also carries a permanent link to your order status page, no login needed. Worth checking the spam folder if it has not arrived.
Open your account
No password required. Enter the email address you ordered with, we send you a one time code and your orders open with carrier, tracking number and live status.
Your parcel gets two tracking numbers
Orders to Switzerland and Liechtenstein travel in two stages, and that is completely normal.
Stage 1: We ship your PACK to our export partner MeinEinkauf in Konstanz, right at the German border. Your first tracking number covers this leg and will show as delivered once the parcel arrives there. That does not mean your PACK is at your door yet.
Stage 2: MeinEinkauf handles the customs export and forwards your parcel into Switzerland. You then receive a second tracking number for the final delivery to your address. Track that one with Swiss Post above.
All customs charges and import duties are already settled at checkout, so nothing is collected on delivery.
FAQ
Tracking questions, answered
When do I get my tracking number?
PACKS are dispatched within 24 hours. Your tracking number goes out with the shipping confirmation the moment the parcel leaves our warehouse. It can take a few hours before the carrier shows the first scan.
My tracking has not moved for a day. Is something wrong?
Usually not. Carriers only scan a parcel at certain points along the route, so a gap of a day is normal, especially over weekends and around holidays. If nothing changes for more than three working days, message us and we will chase it.
Why does my Swiss order show as delivered when I have nothing?
Because the first tracking number only covers the leg to our export partner in Konstanz. Once it shows delivered there, customs export starts and you receive a second tracking number for the delivery to your address in Switzerland or Liechtenstein.
Tracking says delivered but there is no parcel
Check with neighbours and look for a delivery card first, parcels are often left next door or at a pickup point. If it does not turn up within 24 hours, contact us with your order number and we will open a case with the carrier.
I entered the wrong address. Can you change it?
If the PACK has not shipped yet, write to us immediately and we will correct it. Once the carrier has the parcel we can no longer change the address, but we can often redirect it through the carrier's own service.
Will I pay customs or import duties?
No. Orders to the UK, the USA, Switzerland and Liechtenstein ship with all customs charges and import duties already settled at checkout, so nothing is collected on delivery. Inside the EU, VAT is included and no duties apply.
We will find your PACK.
Send us your order number and we will take it from there. Our team answers every message within 8 hours, every day of the week.